Designing a Social Support System for College Adjustment and Social Support

Authors

  • Donghee Yvette Wohn New Jersey Institute of Technology
  • Mousa Ahmadi New Jersey Institute of Technology
  • Leiping Gong New Jersey Institute of Technology
  • Indraneel Kulkarni New Jersey Institute of Technology
  • Atisha Poojari New Jersey Institute of Technology

Abstract

A main characteristic of current social systems is that they are designed to never-endingly captivate the attention of users, but are rarely designed to give support to those that need it. We describe the development process of Buddy, a social support mobile app for college students. We created a message stream algorithmically designed to give more attention to those with low psychological wellbeing, hidden feedback metrics to discourage competition or social comparison, and bots to deliver automatic one-click feedback in the form of virtual hugs. Across two field studies, we found that these small design changes can facilitate different types of behavior and community norms.

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Published

2017-05-03

How to Cite

Wohn, D. Y., Ahmadi, M., Gong, L., Kulkarni, I., & Poojari, A. (2017). Designing a Social Support System for College Adjustment and Social Support. Proceedings of the International AAAI Conference on Web and Social Media, 11(1), 688-691. Retrieved from https://ojs.aaai.org/index.php/ICWSM/article/view/14974