Explaining Model Confidence Using Counterfactuals
Keywords:PEAI: Interpretability and Explainability, HAI: Human-Computer Interaction
AbstractDisplaying confidence scores in human-AI interaction has been shown to help build trust between humans and AI systems. However, most existing research uses only the confidence score as a form of communication. As confidence scores are just another model output, users may want to understand why the algorithm is confident to determine whether to accept the confidence score. In this paper, we show that counterfactual explanations of confidence scores help study participants to better understand and better trust a machine learning model's prediction. We present two methods for understanding model confidence using counterfactual explanation: (1) based on counterfactual examples; and (2) based on visualisation of the counterfactual space. Both increase understanding and trust for study participants over a baseline of no explanation, but qualitative results show that they are used quite differently, leading to recommendations of when to use each one and directions of designing better explanations.
How to Cite
Le, T., Miller, T., Singh, R., & Sonenberg, L. (2023). Explaining Model Confidence Using Counterfactuals. Proceedings of the AAAI Conference on Artificial Intelligence, 37(10), 11856-11864. https://doi.org/10.1609/aaai.v37i10.26399
AAAI Technical Track on Philosophy and Ethics of AI