AGARWAL, S.; BANDLAMUDI, J.; MANDAL, A.; RAY, A.; SRIDHARA, G. Automated Assignment of Helpdesk Email Tickets: An AI Lifecycle Case Study. AI Magazine, [S. l.], v. 41, n. 3, p. 45-62, 2020. DOI: 10.1609/aimag.v41i3.5321. Disponível em: https://ojs.aaai.org/aimagazine/index.php/aimagazine/article/view/5321. Acesso em: 16 apr. 2024.