FUKUNAGA, A.; HAMILTON, E.; FAMA, J.; ANDRE, D.; MATAN, O.; NOURBAKHSH, I. Staff Scheduling for Inbound Call and Customer Contact Centers. AI Magazine, [S. l.], v. 23, n. 4, p. 30, 2002. DOI: 10.1609/aimag.v23i4.1667. Disponível em: https://ojs.aaai.org/aimagazine/index.php/aimagazine/article/view/1667. Acesso em: 20 apr. 2024.