TY - JOUR AU - Yeh, Peter Z. AU - Ramachandran, Deepak AU - Douglas, Benjamin AU - Ratnaparkhi, Adwait AU - Jarrold, William AU - Provine, Ronald AU - Patel-Schneider, Peter F. AU - Laverty, Stephen AU - Tikku, Nirvana AU - Brown, Sean AU - Mendel, Jeremy AU - Emfield, Adam PY - 2015/09/28 Y2 - 2024/03/28 TI - An End-to-End Conversational Second Screen Application for TV Program Discovery JF - AI Magazine JA - AIMag VL - 36 IS - 3 SE - Articles DO - 10.1609/aimag.v36i3.2604 UR - https://ojs.aaai.org/aimagazine/index.php/aimagazine/article/view/2604 SP - 73-89 AB - In this article, we report on a multiphase R&D effort to develop a conversational second screen application for TV program discovery. Our goal is to share with the community the breadth of artificial intelligence (AI) and natural language (NL) technologies required to develop such an application along with learnings from target end-users. We first give an overview of our application from the perspective of the end-user. We then present the architecture of our application along with the main AI and NL components, which were developed over multiple phases. The first phase focuses on enabling core functionality such as effectively finding programs matching the user’s intent. The second phase focuses on enabling dialog with the user. Finally, we present two user studies, corresponding to these two phases. The results from both studies demonstrate the effectiveness of our application in the target domain. ER -