Park, Jaram, Meeyoung Cha, Hoh Kim, and Jaeseung Jeong. “Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis”. Proceedings of the International AAAI Conference on Web and Social Media 6, no. 1 (August 3, 2021): 282–289. Accessed May 13, 2026. https://ojs.aaai.org/index.php/ICWSM/article/view/14273.