NAGARAJAN, M.; CONTRACTOR, D.; DILL, S.; AJMERA, J.; AHN, H.- il; VERMA, A.; DENESUK, M. Content Analytics System for Social Customer Relationship Management. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 7, n. 1, p. 744-745, 2021. DOI: 10.1609/icwsm.v7i1.14369. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/14369. Acesso em: 28 mar. 2024.