SIBONA, C.; CHOI, J. H. Factors Affecting End-User Satisfaction on Facebook. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 6, n. 1, p. 575-578, 2021. DOI: 10.1609/icwsm.v6i1.14284. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/14284. Acesso em: 3 feb. 2023.