LAMBERT, C.; RAJAGOPAL, A.; CHANDRASEKHARAN, E. Conversational Resilience: Quantifying and Predicting Conversational Outcomes Following Adverse Events. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 16, n. 1, p. 548-559, 2022. DOI: 10.1609/icwsm.v16i1.19314. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/19314. Acesso em: 25 nov. 2024.