HSU, K.-H.; LI, C.-T.; TSENG, C.-L. Who Will Respond to Your Requests for Instant Trouble-Shooting?. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 10, n. 1, p. 591-594, 2021. DOI: 10.1609/icwsm.v10i1.14796. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/14796. Acesso em: 31 aug. 2024.