PARK, J.; CHA, M.; KIM, H.; JEONG, J. Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 6, n. 1, p. 282-289, 2021. DOI: 10.1609/icwsm.v6i1.14273. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/14273. Acesso em: 8 aug. 2024.