PARK, Jaram; CHA, Meeyoung; KIM, Hoh; JEONG, Jaeseung. Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis. Proceedings of the International AAAI Conference on Web and Social Media, [S. l.], v. 6, n. 1, p. 282–289, 2021. DOI: 10.1609/icwsm.v6i1.14273. Disponível em: https://ojs.aaai.org/index.php/ICWSM/article/view/14273. Acesso em: 13 may. 2026.