Park, J., Cha, M., Kim, H. and Jeong, J. 2021. Managing Bad News in Social Media: A Case Study on Domino’s Pizza Crisis. Proceedings of the International AAAI Conference on Web and Social Media. 6, 1 (Aug. 2021), 282-289. DOI:https://doi.org/10.1609/icwsm.v6i1.14273.