Assemblage of Social Technologies and Informal Knowledge Sharing

Abstract

This study focuses on the ways in which social technologies as a whole facilitate informal knowledge sharing in the workplace. Social technologies include both common technologies such as email, phone and instant messenger and emerging social networking technologies, often known as social media or Web 2.0, such as blogs, wikis, public social networking sites (i.e., Facebook, Twitter, and LinkedIn), enterprise social networking technologies, etc. To understand the role of social technologies in informal knowledge practices, we pursue a field study of knowledge workers in consulting firms to investigate the role of social technologies in their informal knowledge sharing practices. Findings highlight five knowledge practices motivated by different knowledge problems and supported by the use of multiple social technologies.