KUMAR, Akshat; SINGH, Sudhanshu; GUPTA, Pranav; PARIJA, Gyana. Near-Optimal Nonmyopic Contact Center Planning Using Dual Decomposition. Proceedings of the International Conference on Automated Planning and Scheduling, [S. l.], v. 24, n. 1, p. 395–403, 2014. DOI: 10.1609/icaps.v24i1.13665. Disponível em: https://ojs.aaai.org/index.php/ICAPS/article/view/13665. Acesso em: 26 may. 2026.