Yao, Riheng, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, and Daniel Dajun Zeng. “Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract)”. Proceedings of the AAAI Conference on Artificial Intelligence 34, no. 10 (April 3, 2020): 13973-13974. Accessed March 28, 2024. https://ojs.aaai.org/index.php/AAAI/article/view/7259.