Samanta, Suranjana, Ajay Gupta, Prateeti Mohapatra, and Amar Prakash Azad. “Carbon to Diamond: An Incident Remediation Assistant System From Site Reliability Engineers’ Conversations in Hybrid Cloud Operations”. Proceedings of the AAAI Conference on Artificial Intelligence 35, no. 17 (May 18, 2021): 15401-15407. Accessed February 25, 2024. https://ojs.aaai.org/index.php/AAAI/article/view/17809.