Mohapatra, Prateeti, and Gargi Dasgupta. “A Framework for Mining Speech-to-Text Transcripts of the Customer for Automated Problem Remediation”. Proceedings of the AAAI Conference on Artificial Intelligence, vol. 38, no. 21, Mar. 2024, pp. 22941-7, doi:10.1609/aaai.v38i21.30333.