Yao, R., Song, S., Li, Q., Wang, C., Chen, H., Chen, H. and Zeng, D. D. (2020) “Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract)”, Proceedings of the AAAI Conference on Artificial Intelligence, 34(10), pp. 13973-13974. doi: 10.1609/aaai.v34i10.7259.