MANDAL, A.; MALHOTRA, N.; AGARWAL, S.; RAY, A.; SRIDHARA, G. Automated Dispatch of Helpdesk Email Tickets: Pushing the Limits with AI. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 33, n. 01, p. 9381-9388, 2019. DOI: 10.1609/aaai.v33i01.33019381. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/4986. Acesso em: 9 may. 2024.