KRAUS, S.; OSHRAT, Y.; AUMANN, Y.; HOLLANDER, T.; MAKSIMOV, O.; OSTROUMOV, A.; SHECHTMAN, N. Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 37, n. 13, p. 15393-15401, 2023. DOI: 10.1609/aaai.v37i13.26795. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/26795. Acesso em: 19 may. 2024.