LIU, J.; GAO, Z.; KANG, Y.; JIANG, Z.; HE, G.; SUN, C.; LIU, X.; LU, W. Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 35, n. 7, p. 5841-5849, 2021. DOI: 10.1609/aaai.v35i7.16731. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/16731. Acesso em: 22 feb. 2024.