MANI, S.; GANTAYAT, N.; ARALIKATTE, R.; GUPTA, M.; DECHU, S.; SANKARAN, A.; KHARE, S.; MITCHELL, B.; SUBRAMANIAN, H.; VENKATARANGAN, H. Hi, How Can I Help You?: Automating Enterprise IT Support Help Desks. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 32, n. 1, 2018. DOI: 10.1609/aaai.v32i1.11386. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/11386. Acesso em: 6 jul. 2022.