MANI, S.; GANTAYAT, N.; ARALIKATTE, R.; GUPTA, M.; DECHU, S.; SANKARAN, A.; KHARE, S.; MITCHELL, B.; SUBRAMANIAN, H.; VENKATARANGAN, H. Agent Assist: Automating Enterprise IT Support Help Desks. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 32, n. 1, 2018. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/11381. Acesso em: 19 oct. 2021.