MANI, Senthil et al. Hi, How Can I Help You?: Automating Enterprise IT Support Help Desks. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 32, n. 1, 2018. DOI: 10.1609/aaai.v32i1.11386. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/11386. Acesso em: 25 may. 2026.