LIU, Shixuan; WANG, Chao; SONG, Shuangyong. icsPLMs: Exploring Pre-trained Language Models in Intelligent Customer Service (Student Abstract). Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 38, n. 21, p. 23565–23566, 2024. DOI: 10.1609/aaai.v38i21.30475. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/30475. Acesso em: 9 may. 2026.