MOHAPATRA, Prateeti; DASGUPTA, Gargi. A Framework for Mining Speech-to-Text Transcripts of the Customer for Automated Problem Remediation. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 38, n. 21, p. 22941–22947, 2024. DOI: 10.1609/aaai.v38i21.30333. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/30333. Acesso em: 9 may. 2026.