CHEN, Z.; SUN, X.; LI, Y.; MA, M. Auto311: A Confidence-Guided Automated System for Non-emergency Calls. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 38, n. 20, p. 21967-21975, 2024. DOI: 10.1609/aaai.v38i20.30199. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/30199. Acesso em: 29 apr. 2026.