KRAUS, Sarit; OSHRAT, Yaniv; AUMANN, Yonatan; HOLLANDER, Tal; MAKSIMOV, Oleg; OSTROUMOV, Anita; SHECHTMAN, Natali. Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 37, n. 13, p. 15393–15401, 2024. DOI: 10.1609/aaai.v37i13.26795. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/26795. Acesso em: 11 may. 2026.