HE, Shizhu; LIU, Kang; AN, Weiting. Learning to Align Question and Answer Utterances in Customer Service Conversation with Recurrent Pointer Networks. Proceedings of the AAAI Conference on Artificial Intelligence, [S. l.], v. 33, n. 01, p. 134–141, 2019. DOI: 10.1609/aaai.v33i01.3301134. Disponível em: https://ojs.aaai.org/index.php/AAAI/article/view/3778. Acesso em: 26 jul. 2026.