Mani, S., Gantayat, N., Aralikatte, R., Gupta, M., Dechu, S., Sankaran, A., Khare, S., Mitchell, B., Subramanian, H., & Venkatarangan, H. (2018). Hi, How Can I Help You?: Automating Enterprise IT Support Help Desks. Proceedings of the AAAI Conference on Artificial Intelligence, 32(1). https://doi.org/10.1609/aaai.v32i1.11386