MemGuide: Intent-Driven Memory Selection for Goal-Oriented Multi-Session LLM Agents

Abstract

Modern task-oriented dialogue (TOD) systems increasingly rely on large language model (LLM) agents, leveraging Retrieval-Augmented Generation (RAG) and long-context capabilities for long-term memory utilization. However, these methods prioritise semantic similarity over task intent, degrading multi-session coherence. We propose MemGuide, a two-stage intent-driven memory selection framework: (1) Intent‑Aligned Retrieval retrieves goal-consistent QA‑formatted memory units; (2) Missing‑Slot Guided Filtering reranks units by slot-completion gain via a chain‑of‑thought reasoner and fine‑tuned LLaMA‑8B filter. We also introduce the MS-TOD, the first multi-session TOD benchmark with 132 diverse personas, 956 task goals, and annotated intent-aligned memory targets. Evaluations on MS-TOD show that MemGuide boosts task success rate by 11% (88%→99%) and reduces dialogue length by 2.84 turns, and matches single‑session performance.