Enhancing Conversational Recommender Systems with Tree-Structured Knowledge and Pretrained Language Models

Abstract

Recent advances in pretrained language models (PLMs) have significantly improved conversational recommender systems (CRS), enabling more fluent and context-aware interactions. To further enhance accuracy and mitigate hallucination, many methods integrate PLMs with knowledge graphs (KGs), but face key challenges: failing to fully exploit PLM reasoning over graph relationships, indiscriminately incorporating retrieved knowledge without context filtering, and neglecting collaborative preferences in multi-turn dialogues. To this end, we propose PCRS-TKA, a prompt-based framework employing retrieval-augmented generation to integrate PLMs with KGs. PCRS-TKA constructs dialogue-specific knowledge trees from KGs and serializes them into texts, enabling structure-aware reasoning while capturing rich entity semantics. Our approach selectively filters context-relevant knowledge and explicitly models collaborative preferences using specialized supervision signals. A semantic alignment module harmonizes heterogeneous inputs, reducing noise and enhancing accuracy. Extensive experiments demonstrate that PCRS-TKA consistently outperforms all baselines in both recommendation and conversational quality.