IFDDS: An Anti-fraud Outbound Robot
Keywords:Outbound Robot, Dialogue System, Dialogue Policy, Dialogue Risk Detection
AbstractWith the rapid growth of internet finance and e-payment, payment fraud has attracted increasing attention. To prevent customers from being cheated, systems often block risky payments depending on a risk factor. However, this may also inadvertently block cases which are not actually risky. To solve this problem, we present IFDDS, a system that proactively chats with customers through intelligent speech interaction to precisely determine the actual payment risk. Our system adopts imitation learning to learn dialogue policies. In addition, it encompasses a dialogue risk detection module which identifies fraud probability every turn based on the dialogue state. We create a web-based user interface which simulates a practical voice-based dialogue system.
How to Cite
Wang, Z., Yang, M., Jin, C., Liu, J., Wen, Z., Liu, S., & Zhang, Z. (2021). IFDDS: An Anti-fraud Outbound Robot. Proceedings of the AAAI Conference on Artificial Intelligence, 35(18), 16117-16119. https://doi.org/10.1609/aaai.v35i18.18030
AAAI Demonstration Track